, which is what we often call general troubleshooting. In fact, it is a set of solutions that can be solved whenever there are any equipment and system problems. Not only small appliances such as computers and mobile phones, but also small appliances such as washing machines, air conditioners, and even large machines used at work can be more or less affected… Many people, when they encounter something broken, they can either catch things blindly, or they can only wait to find someone to repair it, which is both costly and delayed, but if they can understand some basic skills, they might be able to solve many small problems by fiddling with them.
First of all, we have to understand what the basic steps are. It is just like a doctor treating a doctor. You have to do it step by step and not be irritable:
1. First find out what happened : you just need to take a closer look at what the phenomenon is? For example, can't turn on the machine? Or is it always stuck when running? Or are some weird prompts popping up on the screen? Write down all these phenomena, the more detailed the better. Don't be vague, otherwise you will be unable to understand your thoughts.
2. Think about whether there have been any changes recently : Have you just installed a new software? Have you moved a place to loosen your sleeve? Or is it a problem that suddenly thunderstorm, power outage, and then called again? Many times, failures are followed by these "changes". If you grasp this, you may find the key to providing global procurement services for weak current intelligent products!
3. Try the easiest way – restart! : This method is really cliché, but don’t say it, it really works! As small as the phone crashes, as big as some simple devices, unplug the power supply, or press the shutdown key to turn it off completely, wait for a minute or two before reconnecting and turning on the power. Many times, those inexplicable minor problems will be eliminated by themselves.
Then, you have to enter the specific investigation process. At this time, you have to be a little patient and not be able to do it with one hammer or another:
Check the connection! Check the connection! Check the connection! : It is not an exaggeration to say it three times! Are the wires tightly plugged in? Is the USB port loose? Has the network cable been bitten by a mouse or a cat pulled it off? Is the signal too bad for wireless connections such as Bluetooth and Wi-Fi? Sometimes, if a joint is loose, the whole thing will be lost. So, first look at all the connection lines you can see one by one, insert them, and you will be sure!
Look at whether the power supply is normal . The power supply is like the "food" of the equipment. If there is no food or there is not enough food, it will go on strike! Is the plug-in board power outage? Is the power adapter indicator light on? Is the battery still powered? Is it impossible to charge it? These are the most basic but also the easiest to ignore – it's like forgetting to charge your phone, but thinking that your phone is broken, it's in vain!
If you have tried all the above, you have to go a little deeper, but you don’t need to have too professional knowledge. It’s just some common tips:
Try "factory reset" : Of course, this has to be more cautious, because after the recovery, many personal settings and data may be gone! But if the problems caused by the chaos of settings, this method can often be "completed". For example, the router at home is always disconnected from the Internet. It may be fine to reset it, but remember to remember to write down the original settings before resetting
Updated and updated! Check out the software and firmware . Many manufacturers will fix some known bugs through updates, so check whether the operating system of the device is new, whether the relevant software is the latest, and whether the hardware firmware (the hardware-owned mini-program) needs to be updated… Don't be afraid of trouble, maybe after the update, the problem will disappear by itself. I really won't lie to you!
Let’s talk about some common questions, which are common to everyone and are more representative:
Q: I followed the steps and found that I still haven’t solved it. What should I do?
Answer: If you really can’t handle it, don’t hold on, so as not to turn small problems into big problems! At this time, you can check the equipment manual, which generally contains some common fault troubleshooting methods; or go to the manufacturer's official website to find technical support documents; if you don't work, you can only contact professional maintenance personnel, who have more professional tools and knowledge
Q: Why is it so important? For us non-professionals;
Answer: Because it can teach us a systematic way of thinking, so that we will not panic when encountering problems, and can analyze and try to solve them according to certain logic, rather than just saying "bad! Bad!"… Many times, the time and money saved are considerable, and we can also learn more about the equipment we use.
Although the last personal opinion is called "generic", it is not omnipotent. After all, some deep hardware failures still have to be handled by professionals. However, for most of the minor problems and troubles we encounter in daily life, this set of ideas and methods is really practical. Practice more, practice makes perfect, and you will be more relaxed when you encounter problems in the future! Remember, patience and meticulousness are the key to successfully troubleshooting, but don’t give up when you encounter any difficulties!
Leave a Reply